Privacy Policy

This Privacy Policy is intended to describe how this Website is managed, notably with regard to the use of cookies and to the processing of personal data of users/visitors.

It is an Information Notice, pursuant to Regulation 2016/679/EU (General Data Protection Regulation – hereinafter GDPR) and of Article 122 of the Personal Data Protection Code (Legislative Decree 196/03, the so-called Privacy Code) and to the obligations of the General Resolution on cookies adopted by the Italian Data Protection Authority on May 8, 2014, provided to those who connect to the website rete.gruppotim.it of TIM S.p.A.

The Information Notice is given solely for the above mentioned website (hereinafter "Website" or "this Website") and its subdomains, if any, and does not cover any other websites consulted by users via the Website links.

The above mentioned Website is owned and managed by TIM S.p.A.

TIM S.p.A. ensures compliance with the regulations on personal data protection (privacy law), in line with the provisions of the Code of Ethics of the Telecom Italia Group.

Users/visitors are invited to carefully read this Privacy Policy before sending any personal information and/or filling out any electronic form on the Website.

Type of data processed and purposes of processing

1. Browsing data and their storage

The IT systems and software procedures that ensure the functioning of this Website, acquire data in the course of their standard operation, which are implicitly communicated whilst using Internet communication protocols.

This information is not collected to be associated with identified data subjects; yet, by reason of its nature, it might allow, even through processing of data held by third parties, for users/visitors to be identified (e.g. IP addresses, domain names of the computers of users connecting to the Website, the code indicating the status of the server's response, the type of browser, timestamps of start and end of the browsing session, possible identifier of the account and activities carried out on the Website, etc.).

This data is used solely for statistical information and to check the proper operation of the Website. Said data is kept for a maximum of six months, with the exception of further storage subject to any investigations on IT crimes committed to the detriment of the Website or to answer specific regulatory obligations.

No data deriving from the web service will be disseminated.

2. Cookies

2.1 General information on cookies

Cookies are small text files that are sent by the websites visited by users to their terminal equipment (typically to users' browser), where they are stored and then re-transmitted to the same websites every time these are visited via the same terminal equipment. In addition, every website can send the so-called 'third party' cookies, i.e. cookies generated by websites other than the website being visited by the user (via elements included therein such as banners, images, maps, sound files, specific links to web pages of different domains).

Depending on their duration, cookies can be session cookies (i.e. temporary cookies which are automatically cancelled by the terminal equipment at the end of the browsing session, closing the browser) and persistent cookies (i.e. cookies that remain stored on the terminal equipment until their expiry or cancellation by the user).

Cookies serve different purposes. First of all, they are used to carry out the transmission of a communication or to provide the service requested by the user; specifically, they enable the operation and optimization of the website, the performance of IT authentication and the prevention of unlawful use, the monitoring of sessions; they also improve the browsing experience of users, e.g. by keeping active the connection to reserved areas during their navigation across the pages of a website without having to re-enter their User-Id and password, storing specific information on users themselves (including their preferences, type of browser and computer used).

These cookies are “technical” (the user's prior consent is not necessary), because some of the aforesaid operations could not be carried out or would be more complex and/or less secure without them.

Instead, if cookies are used for further purposes, typically to analyse user behaviour and to send targeted ads messages (so-called “profiling” cookies) or even only to obtain, via third party services, aggregate information on the number of users and on how they visit the website (so-called (“analytics cookies”) the user's prior consent is required. In fact, before sending these cookies to the terminal equipment, in accordance with the privacy law in force (Privacy Code and the General Resolution on cookies adopted by the Italian Data Protection Authority on May 8, 2014), on accessing the home page (or any other landing page) of a website, the user must be shown immediately a banner, providing the short information notice on the use of cookies and the request of the user's consent, which the user can give by continuing browsing, by selecting any item on the page underneath the banner, or by closing the banner itself.    

In any event, cookies can be read or modified only by the website that generated them; they cannot be used to retrieve data from the user's terminal and cannot spread viruses. Some functions of cookies can be performed also by other technology; therefore, in this web privacy policy, "cookies" mean both cookies and any similar technology.

2.2 Use of cookies in this Website

This Website can use both session cookies and persistent cookies. The cookies generated directly by this Website are:

  • "technical cookies" used: a) to customize the user interface (e.g., to store user preferences such as language, currency, page display format, connection area); b) to ensure a better use of the website and of its audio-visual content (e.g., via programmes such as Flash Player); c) for a proper website connection (e.g., by appropriately directing the user's requests across several servers).

2.3 "Third party cookies"

This Website also allows for the transmission to the user's terminal equipment of cookies of third parties with which TIM S.p.A. collaborates. As a technical intermediary, TIM S.p.A. simply sends these cookies without managing their operation (thus having no control over or access to any information given/acquired) because their operation falls within the responsibility of third parties. For these cookies, the information notice and the consent forms of such third parties are available by clicking on the links. Such third parties are:

a) social media that manage cookies typically to enable, via plug-ins, the sharing of content among the "logged-in" members of a given social network. Those subjects are:

b) subjects whose services are used by TIM S.p.A. to collect aggregate/statistical information on the users visiting this Website. In fact, the service Google Analytics (https://privacy.google.com/#) provided by the company Google.

2.4 Management of cookie-related decisions

Cookies can be managed by the user via his or her browser.

The user can manage his cookie preferences via major browser applications (Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari), thereby cancelling/removing (some or all) cookies or changing his browser settings to disable cookies or restrict them to specific websites. For more information on how to change your browser settings (usually from the toolbar), you can visit the 'Help' web pages of the providers of the said browsers (available also via any common search engine).

The supply of Website services is not prevented per se where cookies are disabled; however, if all the cookies, including technical cookies, are cancelled/blocked, some operations may not be completed or may become more complex and/or less secure, including some activities in the Website Reserved Area (in fact, cookies allow for and maintain the user identified during a session).

3. Data provided voluntarily by users/visitors

When users/visitors, connecting to this Website, send their personal data to have access to given services or to send email requests, this implies the acquisition by Telecom Italia S.p.A.of the sender's address and/or other personal data that are processed solely to respond to the user's request or to supply the service.

The personal data supplied by users/visitors will be communicated to third parties only where such communication is required to meet the users/visitors' requests.

Data processing procedures

Personal data are processed by automatic or electronic means and/or manually (for example on paper) for the time that is strictly required to achieve the purposes of data collection and, in any case, in accordance with the applicable rules in force.

Other optional data that may be provided

Apart from that above specified on browsing data, users/visitors are free to provide other personal data. Non-supply may solely prevent Telecom Italia from meeting their requests.

Controller, Data Protection Officer and categories of Persons authorized to process personal data in TIM

The Controller is TIM S.p.A., with registered office in Via Gaetano Negri, 1 - 20123 Milan. TIM has appointed a Data Protection Officer for the Telecom Italia Group, domiciled at TIM, via Gaetano Negri, n. 1 - 20123 Milan, and who may be contacted via e-mail at the following address: dpo.gruppotim@telecomitalia.it. The updated list of contact details for the Data Protection Officer may be consulted by visiting the website www.telecomitalia.com, link privacy.

The data of users/visitors to the Website shall be processed by Company employees within the Departments that manage the Website, the Security Department and other technical/operational Departments. Such employees are authorized to process personal data and have received adequate operating instructions in such regard.

Rights of the data subjects

Users/visitors have the right to access their data at any time and to exercise the other rights provided by data protection laws ( to request the source of personal data, the rectification of inaccurate and incomplete data, the restriction of  processing, the erasure and the right to be forgotten, the data portability as well as to object to the processing on legitimate grounds) by calling free-of-charge the phone numbers 187 (for fixed line consumer customers), 119 (for mobile line consumer customers) or 191 (for business customers).